Council fault found for refusing a Stage 3 children’s complaint panel

What was published

The Ombudsman upheld a complaint against Ealing after the council refused a Stage 3 panel in a statutory children’s complaint. The council agreed to hold the panel, make a symbolic payment and provide staff guidance and training.

Why it matters

Once a council accepts a complaint under the statutory children’s procedure, the decision says the complainant can pursue all three stages. Keep the Stage 2 outcome and the request to escalate.

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