Severe maladministration found over repeated leaks and mould

What was published

The Ombudsman found severe maladministration in Notting Hill Genesis’s handling of leaks, damp and mould, service failure over an erroneous repossession notice, and maladministration in complaint handling. It ordered a further £1,100, beyond £650 already paid.

Why it matters

The decision highlights the value of repair records, repeated reports, evidence of household vulnerabilities and the landlord’s complaint responses.

Wolfe & Black was not involved in this matter. This summary is general information about a published source, not an assessment of your case. We are not a firm of solicitors.