Route assessment
Identify whether the next step is an internal stage, statutory procedure, regulator or Ombudsman route.
Complaint preparation built around the route
Complaint reconstruction
Separate the strongest complaint points from background noise and cross-reference each point to evidence.
Escalation pack
Chronology, prior responses, unanswered points, injustice and remedy sought organised for the next decision-maker.
Managed support
Where permitted and agreed, ongoing drafting and correspondence support through the complaint process.