Council agrees deadline for delayed EHCP complaint response

What was published

Derbyshire County Council agreed to complete its overdue first-stage complaint reply by a set date and explain the right to escalate. The Ombudsman upheld complaint-handling fault but did not investigate the underlying EHCP or education-provision issues.

Why it matters

The finding concerns the complaint process only. Keep the original complaint, acknowledgement, promised dates and follow-up correspondence distinct from the substantive SEND evidence.

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