Fault found in delay to a private hire driver application

What was published

The Ombudsman upheld a complaint that Transport for London had not actively progressed a private hire driver licence application for several months, delayed identifying outstanding information and responded inadequately to requests for updates. It recommended an apology and payment.

Why it matters

There is no statutory processing deadline identified in the decision, but the authority still had to progress the application and communicate properly. An application timeline and copies of update requests were central evidence.

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